Q1. Can I have the sample?
Yes you can.
Q2. Can I use my own logo or design on the products?
Yes, we offer OEM/ODM services; your logo and design can be made on the products.
Q3. Do you have a factory?
Yes, we have a factory in Sichuan Province, China. You are welcome to visit our company and factory. We are a professional manufacturer providing OEM/ODM services to clients.
Q4. What is your factory's production capacity?
Our annual optical cable production capacity is more than 22 million fibre-km.
Q5. When will my order be shipped?
Regular products are in stock and will be shipped within 5 days. Delivery time for customized products will be longer depending on the complexity of the customization requirements. The specific time will be discussed and determined with you upon order confirmation. All goods undergo rigorous quality inspection to ensure they meet customer requirements. We cooperate with multiple international logistics companies to provide efficient and secure transportation services. Specific shipping costs and delivery times will be determined based on the destination and logistics method. For any further questions, please feel free to contact our customer service team.
Q6. What is the minimum order quantity?
The minimum order quantity varies depending on the product. Please consult our customer service person for specific information based on the product you select.
Q7. What if the product I receive has quality issues?
If the product you receive has quality issues, please contact our customer service within 3 working days of receiving the goods and provide relevant pictures and video evidence. We will provide you with solutions such as returns, exchanges, or repairs based on the actual situation.